Colin Shaw is co-author of the widely popular book The Intuitive Customer and a pioneer of Customer Experience. His name has appeared on LinkedIn’s top 150 Business Influencers list, and his expertise has been featured on several publications and networks. In addition to his literary accomplishments, Colin is a recognized and valued keynote speaker who uses pragmatic everyday examples to illustrate the concepts of customer experience.

For the past 20 years, Colin has shaped the industry and especially the thoughts about customer experience with his five best-selling books and several other publications, like The DNA of Customer Experience. He has inside knowledge of how the business world works due to years in senior executive positions in different organizations and from running his own business, Beyond Philosophy.

Colin’s goal is to help people understand how companies can become more customer friendly and improve their customer experience. As a speaker he is known for his interactive and entertaining style and his down to earth manner of tackling day to day issues concerning customer experience.